An AI receptionist for electricians in Melbourne's west

Every call answered, the job written down, and sent to your phone.

You get your calls answered and the details in your hand without hiring anyone. All I need to begin is your business name and how you like jobs passed to you.

Send my details See an example call

Example conversation

Caller, 7:42pm: Hi, the powerpoints in my kitchen have stopped working.

Front Desk: I can help with that. Can I take your name and the address?

Caller: Dan, 14 Bellavista Drive.

Front Desk: Thanks Dan. Is it just the kitchen, or other rooms too?

Caller: Just the kitchen.

Front Desk: Got it. I'll pass this to the electrician now and he'll ring you back tonight.

Sent to the electrician: Dan, 14 Bellavista Drive, kitchen powerpoints, ring back tonight.

What we do

Calls you can't take
You can't answer with your hands inside a switchboard, and a ringing phone doesn't wait.Front Desk answers, takes the job, and sends it to you, so the caller doesn't ring the next name on the list.
Messages that lose the job
A number scrawled on a quote pad tells you nothing about the fault or the address.Every call comes through with the name, number, address and what's wrong, written down properly.
Evenings and weekends
People ring about a dead power point at eight at night, and a voicemail is where that job dies.It answers then too, so the work is waiting for you in the morning.

What you get, in this order

1A fifteen minute call on how jobs reach you now, and what you want said on the phone.
2A greeting and question set written for your business, sent to you to approve before a single real call goes through.
3Your number set up, either a new number or forwarding from the one you already advertise.
4Every call answered, with the caller's name, number, address and what is wrong, sent to your mobile the moment the call ends.
5Live within 48 hours of getting your details.
6After that, you ring my mobile and I answer or ring you back within one business day.

Who this is for

Electricians in Melbourne's west running one or two vans, where you are still the one on the tools.

Your work comes from Google reviews and word of mouth, and the phone rings while you are under a house, up a ladder or driving.

You want the calls picked up and the details written down properly, without learning a new system.

Not for you if someone already answers your phone, or you are big enough to have an office running dispatch.

What lands on your phone

This is a concept example, not a client's job. It is the message that reaches you once the call has been taken, and the customer and address in it are made up.

Concept project

New job, 7:43pm

Dan, 14 Bellavista Drive.

Kitchen power points stopped working. Just the kitchen, not the rest of the house.

Caller's number taken and attached.

Ring back tonight, after 8.

Sent to the electrician the moment the call ended.

How it works

1
You ring me and we spend fifteen minutes on how jobs reach you now.
2
I set the greeting and questions to suit your work. Live within 48 hours of getting your details.
3
You end up with a phone that answers, and the job details waiting on your phone.

Who you're dealing with

I'm Gia, and I run Front Desk from Melbourne's west. I set up phone answering for electricians around Taylors Hill, Caroline Springs, Melton, Hoppers Crossing and the city, and you deal with me, not a call centre or an account manager. When something needs fixing, you ring me and I fix it.

Questions

I answer my phone anyway. What am I missing?: Look at the last twenty missed calls on your mobile. If none of them were customers, you don't need me. If some were, that work went somewhere else.
Am I going to have a robot talking to my customers?: It doesn't pretend to be you. It says it's your assistant, takes the details, and you hear the greeting before it answers a real call.
I've paid someone for this before and got nothing out of it.: Fair. That's why you hear it and test it before you pay me anything. And there's no account manager, you've got my mobile.
What happens when it gets something wrong?: It never quotes a price and never promises a time. If it doesn't know something, it takes the details and says you'll ring back.